Cancellations – As a courtesy to other riders and our instructors, you must cancel a class 24 hours before the scheduled class in order to avoid penalty. If you haven’t cancelled within 24 hours of your class, you will forfeit one credit or, if you hold a monthly membership, you will be charged for the late cancel/no-show fee. You can also call our studio and we will be happy to assist you.
Late Arrival – If you are running late, please call us to let us know. Your bike will be released five (5) minutes before the start of class if there is a waitlist and we have not heard from you. If you arrive five (5) minutes after class has started you will unfortunately not be permitted to join and the same penalties above will be applied.